Over a year of 5G Nightmare

I’ve been with Home Connect for 3–4 years—maybe even longer. I was on their 50Mbps line, and for the most part, it worked well. But then I made the biggest mistake of my life: I upgraded. My business was growing, my global footprint expanding, and I needed more speed to keep up with massive client file transfers. So in March 2024, I signed up for their 250Mbps line.

That’s when the nightmare began.

For the first month, they had me using a 2G router! I complained nonstop, and all I got was the classic "restart your router" nonsense. Eventually—after weeks of frustration—one of their so-called techs realized I was on the WRONG router. They replaced it. Great, right?

Wrong. Still didn’t get anything close to 250Mbps. For MONTHS, I called and emailed, and was fed lies about "someone will call you back." No one ever did.

Fast forward to February 2025, and I finally told them to cancel my contract. I got a call from their retention team—ironically, the only time it looked like someone actually gave a damn. We tried to make it work again. They even had Metrofibre technicians at my house, who then told me something utterly insane: The cable I’d been using for nearly A YEAR only supports 100Mbps.

Let that sink in. I was paying for 250Mbps… and physically COULD NOT receive it.

And guess what? STILL, the problem wasn’t solved. The connection worked for 30 minutes, then crashed for the other 23 hours and 30 minutes every single day. 🤯

Now they’re telling me I can’t cancel without paying cancellation fees!? After I lost over R160,000 in income due to their pathetic service? I demanded they at least refund half of what I paid—since I NEVER got the service I signed up for.

Their response? “We’re still listening to your phone calls”... Three weeks later, still no answer.

Oh—and don’t even think about asking for a manager. That’s like asking who killed JFK. Nobody knows. No one takes responsibility. Honestly, I’m starting to think there IS no management at Home Connect—just bots reading scripts.

Final Word: If you value your mental health, your income, and your sanity—stay far, far away from Home Connect. And if you’re already with them, make sure you have a backup ISP. You’ll need it.