Outstanding Refund of R428.00

I am writing to formally lodge a complaint regarding my unresolved refund request.

I had been using your internet service previously and decided to reinstate it. I reactivated the service and made an EFT payment of R428.00 to renew my voucher. As instructed, I submitted the proof of payment via your online platform.

I then received a call from Nomzamo, who informed me that EFT payments are no longer accepted for prepaid services and that I would need to arrange a refund for the amount paid. It has now been over a month since that conversation, and despite my repeated follow-ups via phone, email (*** ), and WhatsApp, I have yet to receive my refund or any clear update.

This delay is unacceptable. I kindly request that you urgently process my refund of R428.00 and confirm the date by which I can expect to receive it.

Should this not be resolved promptly, I will have no choice but to escalate this matter further.

I trust that you will treat this matter with urgency and provide me with a resolution without further delay.

Regards Selvan