Outstanding Professional Support from Silence Malefane – Home-Connect and MFibre

Subject: Frustrated but Grateful – Exceptional Support from Silence Malefane (Home-Connect)

I was without WiFi from Tuesday night at 18:00. I called at 8:07, but the contact centre had already closed. A consultant called on Wednesday to troubleshoot without success, and another tried again on Thursday — still nothing worked.

By Friday, I was beyond frustrated at the thought of spending the weekend without WiFi. Working from home had become impossible, and I had to travel to the office just to get work done. It was a major inconvenience and a huge disruption to my week.

Out of sheer frustration, I decided to cancel my contract with Home-Connect. That’s when Silence Malefane answered my call just before finishing his Friday shift at 17:00. I told him I was on my way home, and he promised to call me back and true to his word, he did.

Silence calmly took ownership of my issue, logged a ticket with MFibre, and guided me through the troubleshooting steps. Within minutes, my connection was back! The fault turned out to be on MFibre’s side.

Silence is an absolute gem and a real asset to Home-Connect. His professionalism, empathy, and commitment to customer service are rare. If it weren’t for him, I would have cancelled my contract without a second thought.

Home-Connect and MFibre, please take note: customers like me depend on reliable service. Silence restored not just my WiFi but my faith in your brand.

#HomeConnect #MFibre #CustomerService #HelloPeter