Our network was not working from 14:30 after our electricity came back from the loadshedding schedule

Our network was not working from 14:30 after our electricity came back from the loadshedding schedule. I have been on the line with the lady by the name of Thandeka that has been helping me reset our Tenda, I ran out of my airtime ooh my God she was kind enough to call me back and kept trying then only to find out that my IOS phone is not adapting to the settings and the only other make of a cellphone was my daughters who will only be back from school at 16:30, guess what Thandeka volunteered to call me again at 16:45 to try and resolve my issue and she did. I am so pleased with the level of customer service that I received from her and I know she’s just doing her job but this was beyond my expectation! Thank you Home-Connect