C
Chenelle
1 reviews | Active since Jul 2024
11 Jul 2024, 12:24
Our internet has been intermittent for the last 5 weeks
Our internet has been intermittent for the last 5 weeks. Home Connect were unable to resolve the problem until they finally sent us their senior technician Julius who was able to diagnose and finally resolve the issue. He was a pleasure to deal with and had the expertise that we needed. They should have send him weeks ago which would have saved us weeks of aggravation and back and fourth emailing.
Helpful (0)
Replies (1)0
Replies (1)
Home-Connect's replyOfficial
11 Jul 2024, 12:27Dear valued customer, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your internet service over the past 5 weeks. We are glad to hear that our senior technician, Julius, was able to diagnose and resolve the issue for you. Your feedback about Julius's expertise and professionalism is greatly appreciated. We understand that the delay in sending Julius may have caused frustration, and we apologize for any inconvenience this may have caused. We will certainly take your feedback into consideration to improve our service in the future. If you have any further questions or concerns, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.
Home-Connect's reply11 Jul 2024, 12:27
Official
Dear valued customer, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your internet service over the past 5 weeks. We are glad to hear that our senior technician, Julius, was able to diagnose and resolve the issue for you. Your feedback about Julius's expertise and professionalism is greatly appreciated. We understand that the delay in sending Julius may have caused frustration, and we apologize for any inconvenience this may have caused. We will certainly take your feedback into consideration to improve our service in the future. If you have any further questions or concerns, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.