Our Fibre connection went off for about 15 minutes and I decided to reset the router at the back, not knowing it would go back to factory settings

Our Fibre connection went off for about 15 minutes and I decided to reset the router at the back, not knowing it would go back to factory settings. Now it was only showing as Huawei. We called customer support, 20 second wait, and was assisted by a lovely lady named Hendrietta. She was friendly, you could here she was happy and smiling, and spoke us through step by step on how to sort everything out. Fibre was back in like 5 minutes. Thank you Hendrietta, your service was EPIC 🙌🏻🙌🏻🙌🏻