JJ
James J
1 reviews | Active since Jan 2025
16 Jan 2025, 13:54
Operations team was very good at providing telephonic updates on the status of my order/application
Operations team was very good at providing telephonic updates on the status of my order/application. Everything was plug-and-play when WiFi router arrived. Only reason it’s not 5 star is because the written instructions provided by Home-Connect (I.e. the password provided for the router) was not correct; correct password was on the bottom of the router as per usual. Not a major issue, but a small thing they should correct to ensure smooth sailing for customers who might not know where to look.
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Home-Connect's replyOfficial
16 Jan 2025, 13:56Thank you for reaching out to us regarding your recent experience with Home-Connect. We are pleased to hear that our operations team provided you with regular telephonic updates on the status of your order/application, and that the setup of your WiFi router was seamless. We sincerely apologize for any inconvenience caused by the incorrect password provided in the written instructions. Your feedback is invaluable to us, and we will certainly take steps to ensure that such discrepancies are rectified to guarantee a smoother experience for all our customers. Should you require any further assistance or have any additional feedback to share, please do not hesitate to contact us. We appreciate your support and thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
Home-Connect's reply16 Jan 2025, 13:56
Official
Thank you for reaching out to us regarding your recent experience with Home-Connect. We are pleased to hear that our operations team provided you with regular telephonic updates on the status of your order/application, and that the setup of your WiFi router was seamless. We sincerely apologize for any inconvenience caused by the incorrect password provided in the written instructions. Your feedback is invaluable to us, and we will certainly take steps to ensure that such discrepancies are rectified to guarantee a smoother experience for all our customers. Should you require any further assistance or have any additional feedback to share, please do not hesitate to contact us. We appreciate your support and thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.