Operations Activation

I have been with Home Connect for quite some time and had to transfer my fibre on the 1st April. I called way in advance to make sure this would be done on the 1st. I got the call from Vumatel and they activated everything as promised and said all I need to do is call Home Connect and get operations to do the final activation on their side. I have called all weekend and get told operations is on holiday, called yesterday and today, sent emails with no response and STILL NOTHING! Can you please activate my line!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unacceptable and complete lack of professionalism.