Ongoing Outage :Customers Left to Carry the Cost

I would like to formally raise my dissatisfaction regarding the prolonged service outage. We have had no fibre connection for the past 2.5 days, which is completely unacceptable.

I work from home, and this outage has significantly hindered my productivity and ability to perform my professional responsibilities. In addition, my children’s schoolwork has been negatively impacted, as they rely on the internet for homework and research.

We have had to rely on our own mobile data to continue operating while your team works to resolve the issue. Kindly confirm whether we will be credited on our billing for the downtime, as we are paying for a service that has not been delivered.

For reference, my case number is ***.

I would appreciate urgent resolution and clear communication on the status of this matter.