1 reviews | Active since Mar 2018
Ongoing issues with my internet service.
The account was paid on Monday.
Installation was completed on Tuesday, during which a blockage was found. A senior technician was verbally scheduled to visit on Tuesday or Wednesday.
Since then, I have received only one email (Ticket number: ***5), to which I have rep**** twice without receiving any assistance.
During a call on Thursday (Reference number: 809653), I was informed that I could be without internet for up to 72 working hours until a technician becomes available. This translates to approximately 9 working days, or 1.2 weeks, which I find unacceptable.
I have made multiple calls and sent several emails but have not received any updates. This lack of communication has left me completely in the dark. Consequently, I have wasted a quarter of my monthly data bundle and incurred additional costs on prepaid data.
I would appreciate an urgent resolution to this matter and a prompt update on the status of my service.
2 starts because you deployed a team to install quite fast but are failing to resolve a common issue.
Thank you for your attention to this issue.
The account was paid on Monday, and by Tuesday, the installation was completed efficiently. During the installation, a blockage was discovered, and Morategi promptly scheduled a senior technician to address the issue. Despite the initial hiccup, Morategi’s dedication to resolving the problem was evident.
Throughout the process, Morategi kept me informed and provided timely updates, ensuring I was never left in the dark. This level of communication and commitment to customer satisfaction was truly appreciated.
Thanks to Morategi’s efforts, my Wi-Fi issue was resolved much quicker than anticipated, and I am now enjoying a stable and fast internet connection.
***
The account was paid on Monday, and by Tuesday, the installation was completed efficiently. During the installation, a blockage was discovered, and Morategi promptly scheduled a senior technician to address the issue. Despite the initial hiccup, Morategi’s dedication to resolving the problem was evident.
Throughout the process, Morategi kept me informed and provided timely updates, ensuring I was never left in the dark. This level of communication and commitment to customer satisfaction was truly appreciated.
Thanks to Morategi’s efforts, my Wi-Fi issue was resolved much quicker than anticipated, and I am now enjoying a stable and fast internet connection.
***