Ongoing fibre outages since 1st May and ticket closed without resolution

We remain extremely frustrated with the poor and unreliable service received from Home Connect since 1 May.

The outages have become increasingly frequent and prolonged, severely affecting our ability to work from home. We have had to rely on mobile data at our own additional expense while still being expected to pay the full monthly subscription amount.

What is even more disappointing is that when we made contact this morning, we were advised that our ticket had been closed, despite the ongoing issues not being properly resolved. This reflects a serious lack of communication, accountability, and customer care.

We have repeatedly requested clear timelines and updates regarding the infrastructure issues and restoration of stable connectivity, however no meaningful feedback has been provided.

At this stage, the service has been unreliable for an unacceptable period of time, and the handling of the matter has only added to our frustration.

We hope this complaint will finally result in proper attention being given to resolving the issue permanently.