Ongoing Billing Issues with a Closed Account

I had my Home Connect account closed nearly two years ago due to a change of address. However, about three months ago, they reactivated it without my request and started attempting to debit my bank account. When I raised the issue, I was told that I needed to prove the account had been paid up—despite there being no debits or bandwidth usage during that entire period.

This isn’t the first time I’ve experienced unauthorized billing from Home Connect. On 01 January 2024, they also debited my account for this supposedly closed account, but at that time, they admitted to the error. This repeated issue has been frustrating and concerning, as it feels like I have to constantly monitor my statements to ensure I’m not being charged for a service I no longer use and bank charges for any reversed debit orders.

I have decided to close my active account with them because of this.