CB
Corne B
1 reviews | Active since Dec 2012
02 Dec 2021, 09:59
Once again a very disgruntled customer (every day for 13 Months+)
Really dissatisfied with Home Connect Once Agian as i have been dissapointed the last 13 months+, They do not only, Not supply you what you pay for, [Line speeds suck and is never the speed you pay for], they're Calendar months also work differently to the rest of us insignificant paying customers.
A Calendar month is from the first day of the month till the last day of the month, so if I cancel on day ONE I have still provided you your 30 days notice is it not??, if you need more notice than 30 days, then please specify this in your cancelation clause. Perhaps word it correctly and state that cancelation needs to take place PRIOR to the first day of the notice period??
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
02 Dec 2021, 10:25Good day Corne.
We would like to apologies for the experience you have had with us and any inconvenience caused .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us and any inconvenience caused .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's reply02 Dec 2021, 10:25
Official
Good day Corne.
We would like to apologies for the experience you have had with us and any inconvenience caused .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us and any inconvenience caused .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
CB
Corne B's updateReviewer Update
03 Dec 2021, 07:43Good day,
Still waiting on a resolution.
Spoke to a Junior agent, that could not assist???
Spoke to a Support agent, sorry, But it's a bit too late to try resolve line speed issues after logging multiple tickets, with no resolution and feedback waiting periods of between 4 to 8 weeks plus per ticket, seen a tech once, even installed a privately purchased Router to see if the HC provided router could be the issue with the tech there, and still had the same issue for 13 Months then want to try resolve it again after you have cancelled ???
Waiting impatiently on someone that can resolve this matter??
Still waiting on a resolution.
Spoke to a Junior agent, that could not assist???
Spoke to a Support agent, sorry, But it's a bit too late to try resolve line speed issues after logging multiple tickets, with no resolution and feedback waiting periods of between 4 to 8 weeks plus per ticket, seen a tech once, even installed a privately purchased Router to see if the HC provided router could be the issue with the tech there, and still had the same issue for 13 Months then want to try resolve it again after you have cancelled ???
Waiting impatiently on someone that can resolve this matter??
CB
Corne B's update03 Dec 2021, 07:43
Reviewer Update
Good day,
Still waiting on a resolution.
Spoke to a Junior agent, that could not assist???
Spoke to a Support agent, sorry, But it's a bit too late to try resolve line speed issues after logging multiple tickets, with no resolution and feedback waiting periods of between 4 to 8 weeks plus per ticket, seen a tech once, even installed a privately purchased Router to see if the HC provided router could be the issue with the tech there, and still had the same issue for 13 Months then want to try resolve it again after you have cancelled ???
Waiting impatiently on someone that can resolve this matter??
Still waiting on a resolution.
Spoke to a Junior agent, that could not assist???
Spoke to a Support agent, sorry, But it's a bit too late to try resolve line speed issues after logging multiple tickets, with no resolution and feedback waiting periods of between 4 to 8 weeks plus per ticket, seen a tech once, even installed a privately purchased Router to see if the HC provided router could be the issue with the tech there, and still had the same issue for 13 Months then want to try resolve it again after you have cancelled ???
Waiting impatiently on someone that can resolve this matter??