⸻ On 29/06, I got home to find my internet was off

⸻ On 29/06, I got home to find my internet was off. I left it, assuming Frogfoot was doing maintenance. On 30/06 it was still down, so I contacted Home-Connect. A male agent assisted me and said he’d call me back by close of business—I’m still waiting. On 31/06, I received a call saying all should be fine, but the internet still wasn’t working. I reached out via WhatsApp and was contacted by a call agent, then a manager, who eventually concluded the issue was with Frogfoot. I contacted Frogfoot, who said everything was fine on their end and that the problem is with Home-Connect. I went back to Home-Connect, and another agent told me the issue is under investigation and to wait 24–72 hours. I asked for a call and was told they only communicate via WhatsApp—odd, since I’ve received calls before. This is a recurring issue, and no one takes responsibility. I even asked Home-Connect to confirm in writing it’s Frogfoot’s fault, but only Frogfoot responded, blaming Home-Connect.