DS
Deanndra S
1 reviews | Active since Aug 2020
02 Nov 2021, 14:57
NOT very good so far
NOT very good so far. I was assured a week in advance that by the 1 November my internet would be activated. I called them 4 times in October to confirm the activation as I work from home and it was absolutely essential that I was up and running by the 1st November. By the 2nd November, I'm still chasing them to get my internet activated. Im quite disappointed that this is the service I've received as a first time customer with Home-connect.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
02 Nov 2021, 16:51Good day Deanndra .
We apologies for the delay in getting you connected due to the first being a public holiday there was a delay in activations, we believe your line is now activated . Should you need further assistance please feel free to contact us.
Kind regards.
Home-connect
We apologies for the delay in getting you connected due to the first being a public holiday there was a delay in activations, we believe your line is now activated . Should you need further assistance please feel free to contact us.
Kind regards.
Home-connect
Home-Connect's reply02 Nov 2021, 16:51
Official
Good day Deanndra .
We apologies for the delay in getting you connected due to the first being a public holiday there was a delay in activations, we believe your line is now activated . Should you need further assistance please feel free to contact us.
Kind regards.
Home-connect
We apologies for the delay in getting you connected due to the first being a public holiday there was a delay in activations, we believe your line is now activated . Should you need further assistance please feel free to contact us.
Kind regards.
Home-connect
DS
Deanndra S's updateReviewer Update
02 Nov 2021, 17:17I should have been notified that there would be delays especially since I stressed the urgency of connection with the support team weeks ago. I also sent multiple emails that were ignored. Even now I have received no communication that my line has been made active and am still without connection. I am honestly regretting taking my package with Home-connect and feel like I should have rather gone with Cool ideas or Vox. I was told that I would get a phone call once I'd been activated, I have received no phone calls.
DS
Deanndra S's update02 Nov 2021, 17:17
Reviewer Update
I should have been notified that there would be delays especially since I stressed the urgency of connection with the support team weeks ago. I also sent multiple emails that were ignored. Even now I have received no communication that my line has been made active and am still without connection. I am honestly regretting taking my package with Home-connect and feel like I should have rather gone with Cool ideas or Vox. I was told that I would get a phone call once I'd been activated, I have received no phone calls.
Home-Connect's replyOfficial
02 Nov 2021, 17:21Good day Deanndra .
We apologies for any inconvenience caused and for the lack of communication you have received .
One of our agents will be in contact with you shortly to assist further .
Kind regards.
Home-connect.
We apologies for any inconvenience caused and for the lack of communication you have received .
One of our agents will be in contact with you shortly to assist further .
Kind regards.
Home-connect.
Home-Connect's reply02 Nov 2021, 17:21
Official
Good day Deanndra .
We apologies for any inconvenience caused and for the lack of communication you have received .
One of our agents will be in contact with you shortly to assist further .
Kind regards.
Home-connect.
We apologies for any inconvenience caused and for the lack of communication you have received .
One of our agents will be in contact with you shortly to assist further .
Kind regards.
Home-connect.
DS
Deanndra S's updateReviewer Update
02 Nov 2021, 17:23Thank you
DS
Deanndra S's update02 Nov 2021, 17:23
Reviewer Update
Thank you
DS
Deanndra S's updateReviewer Update
02 Nov 2021, 21:03I have still not received any communication regarding my activation.
DS
Deanndra S's update02 Nov 2021, 21:03
Reviewer Update
I have still not received any communication regarding my activation.
Home-Connect's replyOfficial
04 Nov 2021, 09:54Dear Deanndra
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply04 Nov 2021, 09:54
Official
Dear Deanndra
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team