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ZWIVHUYA N
1 reviews | Active since Jul 2014
12 Dec 2023, 21:43
Not satisfied with resolution
Resolution not satisfying!! So I had issues with my downgrade to a cheaper package and a long investigation was carried to find out who was at fault, I was partly at fault and HomeConnet as well but guess who had to pay for the whole mistake! I was made to pay for it which I think is very unfair! Nikita one of the technical agents was super helpful and I am grateful but I wouldn’t recommend HomeConnect to any other person after the experience I got unfortunately
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Replies (3)
Home-Connect's replyOfficial
13 Dec 2023, 08:11Dear valued customer, we're sorry to hear that you are not satisfied with the resolution regarding your downgrade to a cheaper package. We understand that a thorough investigation was conducted to determine the cause of the issue. We apologize for any inconvenience this may have caused you. However, based on the findings of the investigation, it was determined that you were responsible for the mistake and therefore, you were asked to cover the associated costs. While we understand your frustration, we strive to provide fair and equitable solutions to our customers.We're glad to hear that Nikita, one of our technical agents, was able to assist you during this process. We appreciate your recognition of their helpfulness. We take your feedback seriously, and we're sorry to hear that your experience has led you to not recommend Home-Connect to others. We continuously aim to improve our services, and your feedback will be taken into consideration to ensure better experiences for our customers in the future. Kindly note an agent will be in contact shortly to assist. Best regards, Home-Connect.
Home-Connect's reply13 Dec 2023, 08:11
Official
Dear valued customer, we're sorry to hear that you are not satisfied with the resolution regarding your downgrade to a cheaper package. We understand that a thorough investigation was conducted to determine the cause of the issue. We apologize for any inconvenience this may have caused you. However, based on the findings of the investigation, it was determined that you were responsible for the mistake and therefore, you were asked to cover the associated costs. While we understand your frustration, we strive to provide fair and equitable solutions to our customers.We're glad to hear that Nikita, one of our technical agents, was able to assist you during this process. We appreciate your recognition of their helpfulness. We take your feedback seriously, and we're sorry to hear that your experience has led you to not recommend Home-Connect to others. We continuously aim to improve our services, and your feedback will be taken into consideration to ensure better experiences for our customers in the future. Kindly note an agent will be in contact shortly to assist. Best regards, Home-Connect.
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ZWIVHUYA N's updateReviewer Update
13 Dec 2023, 08:24I understand I was at fault but HomeConnect was at fault too right? How is it that you are not taking accountability for that action because I would’ve known to rectify my mistake if I had known and it wouldn’t have cost me having to pay an amount that is out of my budgeted amount! It is a huge frustration and the fact that you are not acknowledging your fault is even more disappointing!
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ZWIVHUYA N's update13 Dec 2023, 08:24
Reviewer Update
I understand I was at fault but HomeConnect was at fault too right? How is it that you are not taking accountability for that action because I would’ve known to rectify my mistake if I had known and it wouldn’t have cost me having to pay an amount that is out of my budgeted amount! It is a huge frustration and the fact that you are not acknowledging your fault is even more disappointing!
Home-Connect's replyOfficial
13 Dec 2023, 08:32An agent will be in contact shortly to assist.
Home-Connect's reply13 Dec 2023, 08:32
Official
An agent will be in contact shortly to assist.