Not happy with the treatment I got from Home-connect

I cancelled WiFi with Home-connect in August 2023, they said they will arrange collection of their router. I waited for their communication and never received any from them. In March 2024 I received an email saying that I owe them R700 and some odds, I called them to inquire what do I owe them for. They told me I had to pay for the router because I did not return it to them!? I told the consultant that they did not say I had to send the router to them, they said they will arrange collection and they never did why must I pay for something that I don’t even need?. We agreed that they will collect it , I gave them my work address as we are not at home during the day. I packed the router on my boot and they never came on the agreed time, I had their router on my boot for over a month, towards end of May a courier guy called me saying they outside my home to collect the router yet I told Home-connect to collect it at my work address. I redirected the courier guy to my work address he came few days later and collected the Router. Last week I got an email from their collection, am required to pay R300 and some odds. Again I called to inquire what is it for as they are also threatening to blacklist me 🤷🏾♀️!? Apparently they handed me over now I have to settle those fees 🤔, why was I handed over? Because I didn’t pay for the router . These people failed to collect their router, failed to communicate with me, I never stood on their way to get their router but they are able to successfully send me emails for invoices that I need to pay, not a single email that says they need to collect or they can’t get hold of me the only emails I get from them is that of invoices. When I spoke to their consultant apparently I rejected their debit order ? Why did they do a debit order without my consent? Why would I accept a debit order that I was not aware of? Weren’t they supposed to at least inform me that I owe them such an amount before going straight to create a debit order? Not happy at all because now they want me to pay for their own failure to collect their router as they said they would. The consultant asked me “what do I want her to do If I don’t pay they will list me “ . 🤬