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Don M
1 reviews | Active since Nov 2020
01 Dec 2020, 11:08
Not happy at all
Great service when registering for fibre,but very poor on follow up on installation.No communication on progress of installation and activation,ISP guys came through but no feedback from ISP or home-connect. Just playing a frustrating waiting game,serious considering cancelling my application,pay whatever penalties and find a more proactive provider
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
01 Dec 2020, 11:16Good day Don , Thank you for contacting Home-Connect . We are sorry to hear that you are having an unpleasant Our operations department . Our team has has already sent your order to metro fibre to activate your line . Once your line has been activated we will be shipping out your router .
Home-Connect Team
Home-Connect Team
Home-Connect's reply01 Dec 2020, 11:16
Official
Good day Don , Thank you for contacting Home-Connect . We are sorry to hear that you are having an unpleasant Our operations department . Our team has has already sent your order to metro fibre to activate your line . Once your line has been activated we will be shipping out your router .
Home-Connect Team
Home-Connect Team
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Don M's updateReviewer Update
02 Dec 2020, 14:42The frustrating waiting game continues,no feedback as promised by Robyn. This is very poor service and a huge inconvenience...At this rate i honestly don't think i will recommend any one to home-connect!!
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Don M's update02 Dec 2020, 14:42
Reviewer Update
The frustrating waiting game continues,no feedback as promised by Robyn. This is very poor service and a huge inconvenience...At this rate i honestly don't think i will recommend any one to home-connect!!
Home-Connect's replyOfficial
02 Dec 2020, 16:35Good day Don , Thank you for contacting Home-Connect . Robyn will contact you shortly
Home-Connect Team
Home-Connect Team
Home-Connect's reply02 Dec 2020, 16:35
Official
Good day Don , Thank you for contacting Home-Connect . Robyn will contact you shortly
Home-Connect Team
Home-Connect Team
Home-Connect's replyOfficial
03 Dec 2020, 12:14Good day Don , we believe that your line is activated and our team will be sending you your router
Home-Connect's reply03 Dec 2020, 12:14
Official
Good day Don , we believe that your line is activated and our team will be sending you your router
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Don M's updateReviewer Update
03 Dec 2020, 12:31Finally online,took longer than i had hoped but Robyn came through. I am a happier client now,here's hoping there will be nomore issues going further and we will have a great relationship
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Don M's update03 Dec 2020, 12:31
Reviewer Update
Finally online,took longer than i had hoped but Robyn came through. I am a happier client now,here's hoping there will be nomore issues going further and we will have a great relationship