Not Happy

So fiber finally arrived in our neighborhood, & because it seemed that Home-Connect was getting good reviews, we decided to go with then as our ISO. Now I'm regretting it. It has been almost 2 months, & we are still not connected. I am sitting with 2 routers that we can't get linked up. I phone & ask for a technician to come out & do it, & get told that they don't send them out - if they do I will need to pay. Yet the agreement was 'Free installation & router'. So fine! I will pay, just get it done. I will speak to my supervisor & get back to you I was told - still waiting for a call backs from 2 Support Operators. So! Really REALLY not happy! If we can't even get it installed, how is the after service going to be? Oh, & did I mention that we already been billed - FOR NOTHING!!!