Not getting what I'm paying for!!!!

Very frustrating experience thus far! Paying for speeds that I've never enjoyed...not even on a single day. It's been over a month and still no resolution. The service is deplorable. If this isn't resolved soonest I am cancelling and moving to another ISP. And I dare someone to try to charge me a cancellation fee when they have failed to deliver on services after receiving payments on time with no hassles.