FD
Feziwe D
1 reviews | Active since Dec 2021
13 Dec 2021, 09:11
Not fixing our problem!
We have been calling Home-Connect everyday for almost 2 weeks now for connection and we still don’t have connection. We cannot work from home, we had to get a small router that we can upload data on and our daughter can’t watch Tv. We had to resort to this mobile router. Can’t Home Connect send someone to ensure we have connection? They keep saying unit 28 we keep saying unit 27 so not sure if they are connecting the wrong house but this is a long time without the internet. When we call we keep getting different answers. It’s frustrating since we rely so much on the internet!!!
Helpful (0)
Replies (2)0
Replies (2)FD
Feziwe D's updateReviewer Update
13 Dec 2021, 13:29I am soooo frustrated with Home Connect. Firstly, they are telling us they are going to charge us for 2 months on a line we are no longer connected on (old address). It would make sense that if we cancelled late, they bill us some amount, not full amount as if we are using the internet. Secondly, they cannot put you through to the manager when you call. Thirdly, they are telling us they will charge us for internet connection from the 9th of December but WE ARE STILL NOT CONNECTED. I WOULD ACTUALLY LIKE TO CANCEL ON OUR NEW LINE AND FIND ANOTHER SERVICE PROVIDER!!!
FD
Feziwe D's update13 Dec 2021, 13:29
Reviewer Update
I am soooo frustrated with Home Connect. Firstly, they are telling us they are going to charge us for 2 months on a line we are no longer connected on (old address). It would make sense that if we cancelled late, they bill us some amount, not full amount as if we are using the internet. Secondly, they cannot put you through to the manager when you call. Thirdly, they are telling us they will charge us for internet connection from the 9th of December but WE ARE STILL NOT CONNECTED. I WOULD ACTUALLY LIKE TO CANCEL ON OUR NEW LINE AND FIND ANOTHER SERVICE PROVIDER!!!
Home-Connect's replyOfficial
16 Dec 2021, 14:01Good day Feziwe.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Best regards,
Home-Connect's reply16 Dec 2021, 14:01
Official
Good day Feziwe.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Best regards,