Not easy to move fibre if previous owner took CP Box

This should go to Vumatel as well. I moved houses, but my new property (even though it is connected according to Vumatel) does not have a "CP box" i think that is what it is called.

After spending over two hours on the phone between these two "service" providers it was concluded that I need to cancel my current contract with HC (which was a launch deal) and order a new contract (same contract, now R200 pm more expensive) to get the CP box etc installed again. So grudgingly (due to the extra monthly costs) I did this. But now, a week later, I have yet to have someone come install anything as there is a Vumatel order open on the property and HC cant do anything till that order is actioned (funny thing is, this is with HC as the ISP and they need to action it).

I have had only admin moving into my new house and was hoping this would be easy so i can Netflix and chill at home... but alas.