Hellopeter
Share Your Experience
oR
olebogeng R

1 reviews | Active since Feb 2013

13 Jan 2023, 09:40

Not an ISP that you can get hold off when you need support.

I have been with home connect for a couple of years now. In the last two days trying to get hold of them to log a problem, no luck, sending mails, no responses, phone line down. No dedicated support line. They have an app that you can log a ticket. No responses. Nice when their service is working. Not nice when it is down. Will definitely change my ISP. If I cannot get hold of you - You do not deserve my business.

0
Replies (5)
Home-Connect
Home-Connect's reply13 Jan 2023, 09:42
Official
Good Day Olebogeng. Thank you for your feedback. Please expect a call from one of our agents shortly.

Kind Regards
Home-Connect
oR
olebogeng R's update13 Jan 2023, 10:11
Reviewer Update
The agent called and provided an incorrect IP address = 192.168.3.1 to connect to I can connect to 192.168.0.1 now I just need someone to help me navigate in order to setup the router she advised someone will call but have not received a call and I need to sort it out asap so I can continue with day to day tasks kindly arrange for sopmeone to call me

Home-Connect
Home-Connect's reply13 Jan 2023, 10:12
Official
Dear Olebogeng, we have requested that an agent contact you. Thank you. 
oR
olebogeng R's update13 Jan 2023, 18:45
Reviewer Update
thank you for the support matter resolved
Home-Connect
Home-Connect's reply13 Jan 2023, 19:01
Official
Thank you for confirming