NOT A SINGLE PERSON WILLING TO HELP

I’ve been with you guys for over a year.

I moved to a new address and was promised by one of your employees that if I stay with you it will be active the same day. The activation and installation took 10 days.

You send techs to install the Wi-Fi who took it upon themselves to run the FIBRE cable alone my wall ivy with no protective casing whatsoever.

My garden service came to cut my ivy and because there was nothing to protect the FIBRE line against outside factors cut that too.

I have now been without Wi-Fi for 3 days - side not I work from home and if I don’t work I cannot pay your monthly premium.

Not only am I still sitting with no Wi-Fi but I get told I need to PAY for a new installation cause your techs can’t put two and two together and think ivy needs to be cut. Nevermind the fact that I have not even gotten an invoice of any form of planning to come and replace the line

I have had absolutely no form of worthy communication, no one is willing to help they all robots that fob me onto the next person.

I am cancelling and going somewhere else and I suggest anyone that thinks of going through home connect and Vumatel do the same.