MB
Moloko B
1 reviews | Active since Jul 2013
11 Aug 2023, 11:39
Nonhlanhla was awesome
Nonhlanhla was awesome. First person to give me the great service but I am leaving for cool ideas because of the poor service in September
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Replies (1)Home-Connect's replyOfficial
11 Aug 2023, 11:42Dear Customer, Thank you for your kind words and for recognizing Nonhlanhla's excellent service. We truly appreciate your feedback and we're glad that she was able to assist you effectively. We're sorry to hear that you're considering leaving Home-Connect due to poor service experiences. We understand how important it is to receive quality service and we apologize for any inconvenience caused. If there's anything specific that we can do to address your concerns and improve your experience with us, please let us know. We value your feedback and would like to have the opportunity to make things right for you. If, however, you have already made up your mind to cancel your account, we respect your decision. To cancel your account, please follow the steps below:1. Login to your customer portal on www.portal.home-connect.co.za2. Go to "My Services" and select "Cancellation of Service"3. Provide a full calendar month's notice for the cancellation. We hope to have the opportunity to serve you again in the future. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. Thank you for being a valued customer of Home-Connect.
Home-Connect's reply11 Aug 2023, 11:42
Official
Dear Customer, Thank you for your kind words and for recognizing Nonhlanhla's excellent service. We truly appreciate your feedback and we're glad that she was able to assist you effectively. We're sorry to hear that you're considering leaving Home-Connect due to poor service experiences. We understand how important it is to receive quality service and we apologize for any inconvenience caused. If there's anything specific that we can do to address your concerns and improve your experience with us, please let us know. We value your feedback and would like to have the opportunity to make things right for you. If, however, you have already made up your mind to cancel your account, we respect your decision. To cancel your account, please follow the steps below:1. Login to your customer portal on www.portal.home-connect.co.za2. Go to "My Services" and select "Cancellation of Service"3. Provide a full calendar month's notice for the cancellation. We hope to have the opportunity to serve you again in the future. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. Thank you for being a valued customer of Home-Connect.
