Non responsive

I have been with Home connect for 2 years and with mostly good service. I have now requested a new installation about 3 weeks ago. I have received one call back with no progress after many calls and email and ticket logged. I am sure the fibre company ( metro fibre ) is also not helping with the situation but I would expect the ISP to at least give some feedback as that's who I have a contract with.

It would be better if they actually gave me accurate timelines of getting the new fibre in, then I can decide to go else where instead of wasting 3g data every day