Non existing service/support

I phoned on Friday to log a call that the municipality snapped our fiber cable when they where working on the water pipes outside our house. The lady said she logged the call and she will send me the reference number. The whole weekend went by no one came out. I phoned them again 3 times today 'Monday' they said they will phone vumatel to find out whats going on and give me a call back. Its now 15:00 and I still have not received any call from home connect I phoned again for the 4th time. Only to be told that they never logged the call they only did it now it will take 48 hours for Vumatel to sort it. This will mean that we have now been with out internet THAT WE ARE STILL PAYING FOR, for more than 5 days!! While we are running a full time business! This is unacceptable and the wort service I have ever received. DO NOT USE THEM!