Non-existent service

I'm sorry to have to report very poor service. After my address went live, I struggled for more than a month with Home-Connect to get the ball rolling in terms of fibre installation, etc. ... but absolutely nothing happened (apart from some back and forth emails from the sales department - which was good; it is the operations department that was simply non-existent). To give some contrast ... I cancelled my application with Home-Connect on a Thursday (which still has not been processed!!!) ... then app**** with Vox that Saturday. The following Wednesday Frogfoot installed the line and Friday Vox was here and Fibre was online ... I mean absolutely outstanding service, whereas I would still have been waiting for Home-Connect right now. I can't fathom how Home-Connect will survive if this is their approach to new customers. Good luck if you give them a try!!