Non-communication and Mal-administatration

I received an sms saying that my internet will be cut but no explanation. I sent countless emails to their accounts department and rep**** to my previous statement email but received no response.

I called on Friday 12 April and was told that there is an outstanding amount. I did not know the reason for the amount nor did I receive an invoice so I requested the invoice while on the phone.

She sent the invoice which was the same as the invoice I received by email and no indication of any additional amount. She then told me verbally that there is a different amount.

I agreed to pay to avoid the line being cut depsite not receiving an official invoice. I did this on the phone. I sent the proof of payment to the same email address she sent the informal statement to.

I requested aknowledgment of my email. She did not reply, she hung up the phone and cut the internet depsite me making payment while on the phone and sending POP 3x.

I also logged a ticket on the app and attached POP. Home-connect does not respond to tickets at all. Their own terms and conditions do not state that they can just cut the internet, especially for no reason and for mal-administration and non-communication on their part.

I was 2 days without internet and could not finish a work project causing me financial loss. Home-connect is still threatening me and the accounts department, customer service department all claim they received no POP.

At the same time they refuse to allow me to speak to a manager and prove that payment was made, depsite me not even knowing what I am paying for.