No urgency to resolve offline fibre

Fibre offline since Friday and still no urgency from either Home Connect or Metro Fibre to resolve the issue. All I keep hearing is “we are waiting for feedback from Metro Fibre and your issue will be resolved soon” — but nothing ever happens.

I pay in advance for this service, so who is covering the paid-for downtime? Who is covering the business losses caused by the outage? Who is covering the extra data and minutes I’ve had to purchase just to stay online?

This level of service is unacceptable.