No Turn around Time on Fault

No one can provide solid feedback, on a ticket logged for a Fibre line that is down. No one I mean mean no one calls back. Lethabo, cut my call after being on a 20munites call with him, because I I asked to talk to his team leader.

I've been calling since the 28th yes I understand we had holidays inbetween but holidays are over.

You guys need to step up. VUMATEL MUST COME TO THE PARTY, this is not how we do things