PV
Pierre V
1 reviews | Active since Jul 2016
24 Oct 2021, 11:27
No servicice and terrible internet
Been struggling with tese people for 4 months now, calling them 4 to 5 times a mont and each call takes 10 to 15 minutes and still not fixing the issue! Getting 7-18 Mb/s download on a 100Mb/s line. Customer service is a joke!!
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
25 Oct 2021, 11:08Good day Pierre.
We would like to apologies for the experience you have had with us and any inconvenience caused , we believe one of our support agents have been in contact with you to find a solution to your speed issue.
Kind regards
Home-connect.
We would like to apologies for the experience you have had with us and any inconvenience caused , we believe one of our support agents have been in contact with you to find a solution to your speed issue.
Kind regards
Home-connect.
Home-Connect's reply25 Oct 2021, 11:08
Official
Good day Pierre.
We would like to apologies for the experience you have had with us and any inconvenience caused , we believe one of our support agents have been in contact with you to find a solution to your speed issue.
Kind regards
Home-connect.
We would like to apologies for the experience you have had with us and any inconvenience caused , we believe one of our support agents have been in contact with you to find a solution to your speed issue.
Kind regards
Home-connect.
PV
Pierre V's updateReviewer Update
25 Oct 2021, 14:47Yes they have been in contact with me and a lady was supposed to phone me back again but nothing and my issue still persists
PV
Pierre V's update25 Oct 2021, 14:47
Reviewer Update
Yes they have been in contact with me and a lady was supposed to phone me back again but nothing and my issue still persists
Home-Connect's replyOfficial
29 Oct 2021, 12:01Dear Pierre.
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply29 Oct 2021, 12:01
Official
Dear Pierre.
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team