No services and then got promised discounted fees and it was never given to us

I cancelled our wi fi because we had no service but paid nicely every month, there was an extra fee added , and even though you had not cancelled you still took the extra money on debit order, when we asked about it you advised it’s a fee for upgrading the service to a higher plan since when do you charge for doing that, you also phoned and advised that we will get an discount to R699 for September, October and November for the inconvenience of not having wi-fi most of the time, and for staying with home-connect

But still they took normal fees this month R749?? Firstly, I don’t like to be **** to telling me it’s the fee for the upgrade when it was the fee for cancelation, please don’t make a paw paw of me because you don’t’ want to give my money back and secondly don’t make promises about discounted fees to customers if you don’t plan to keep the promise.

First we paid for services that we didn’t get you asked us to stay with home connect and made promises and now THIS!!

Really FIX this you said from 1st September the fee will be R699 for 3 months because August Debit order was not loaded, what did you hope we will forget about it or is it a norm for you guys so lie to customers

If you really have to call and give empty promises and lies again you can call me *** do NOT call my husband, he does not have time for your chit chats