BC
Bradley C

1 reviews | Active since Nov 2023

28 Nov 2023, 18:07

No service when their product doesn’t work

We have been left without Wi-Fi for almost 2 weeks, and no help from these ***********s.

Escalated to their customer care TWICE!

This evening when I asked to speak to a manager, I was asked to hold, and finally hung up after 5 minutes. Pretty sure it is their strategy to just leave you on hold with no response 😡

Be very careful before you sign up with these folk. When things go wrong, they will not be there for you.

0
Replies (1)
Home-Connect
Home-Connect's reply29 Nov 2023, 08:39
Official
Dear Bradley, thank you for the feedback. An agent has been in contact and is working on resolving the issue.