No Service in more ways than one

A promise is a promise...
I was assured that the escalations manager would phone me before they went home last night, and I told the call center agent I have little faith in this as none of the other commitments have been honored yet. "No sir, I promise I will personally follow-up with you before we go home and also tell the escalations dept. to phone you" - My reply? "If I don't get that call I promise, you'll find it on Hello Peter..." Well guess who never got the call... Ta Da it's me!! Yet again the paying customer is left with no service. I would really like having the customer service manager's e-mail address so we can hash this out once and for all. I used to be a huge brand ambassador for Home-connect, referring everyone I speak to to them, now...? NOOOOO!!!!
They are all the same, pick your peanut in the pack - service is probably the same!