No service from call centre.

I have app**** for a new connection to a new property over two months ago, requesting that the service be active from 01 August. The fibre is at the road and I require your operational department to contact me so that I can get a Fibre connection I to my house. I have called your call centre every day, sometimes many times a day because the promised call back with answers never happens. Please can you deliver a service.