DB
Debbie B
1 reviews | Active since Dec 2017
10 Sept 2023, 13:16
NO SERVICE FOR CUSTOMERS WHO ASKS ASSISTANCE… so here is their address
They USED to be good company, but now they have turned into bunch of let’s waste the clients time. I know their address. I am going there this week… here it is if you need it. We can go there and sort it out in person. The staff hides behind the whatsapp lines and calls. They don’t answer your questions. Who ever there supervisors are they don’t work either. They are at: Design Quarter Office, Block 4 Leslie Ave, Fourways, Sandton, 2191 Lack of service received recently by: Somelia 2 Sept, Ntokozo 5 Sept, Gladness 5 Sept, Muziwakhe 10 Sept… so it might continue.
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Home-Connect's replyOfficial
10 Sept 2023, 13:49Dear Debbie,I'm sorry to hear about the frustrations you've been experiencing with our customer service. I understand that you're feeling let down by the lack of response and assistance you've received. I would like to apologize for any inconvenience caused. We strive to provide excellent customer service, and it's disheartening to hear that we have not met your expectations. While I understand your frustration and the desire to resolve the issue in person, I kindly request that you allow me to assist you remotely first. As a customer service advisor, I am here to help and address any concerns you may have. Could you please provide me with more details about the specific issues or questions you have so that I can assist you accordingly? Once I have a better understanding of your situation, I will do my best to provide you with a satisfactory resolution. Thank you for your patience, and I look forward to hearing from you soon.Kind regards,Menzi
Home-Connect's reply10 Sept 2023, 13:49
Official
Dear Debbie,I'm sorry to hear about the frustrations you've been experiencing with our customer service. I understand that you're feeling let down by the lack of response and assistance you've received. I would like to apologize for any inconvenience caused. We strive to provide excellent customer service, and it's disheartening to hear that we have not met your expectations. While I understand your frustration and the desire to resolve the issue in person, I kindly request that you allow me to assist you remotely first. As a customer service advisor, I am here to help and address any concerns you may have. Could you please provide me with more details about the specific issues or questions you have so that I can assist you accordingly? Once I have a better understanding of your situation, I will do my best to provide you with a satisfactory resolution. Thank you for your patience, and I look forward to hearing from you soon.Kind regards,Menzi