NO SERVICE FOR 4 DAYS - NEXT STEP REPORT TO ISPA

On the 30th of April I cancelled with Home-Connect. Since then, have had endless speed problems. Since Tuesday the 14th May have the bare minimum speed to use phone and laptop even though am paying for 100mb. After endless calls and support tickets logged on their APP got hold of Nikkita that is trying to assist me from yesterday BUT still no resolution. As there is nowhere, I can log a formal complaint am doing it through Hello Peter. If it's not resolved in the next 24hours will be sending a letter to ISPA.