No service

The service at home connect has been atrocious. I have provided every single document required to get my line connect. I honestly see no point in cancellg one line and reaplying for a new line when you change address. This is a tedious process which is getting me nowhere. It's now going for two weeks since I started this process and I am still not connect. Every single consultants especially in operations have been no help besides tell me they waiting on Vumatel. No one seems to be following up with Vumatel and getting back to me. I have been debited for a line I no longer use and currently I am stuck with no entertainment in the new house and to make things worse I now have a house full of kids and nothing to entertain them with. You guys are horrible.