No Service

Once again I write a lil review on Home Connect because this unfortunately is the only way I can get a response from the Home- Connect team. Im once again sitting without a service I get debited every month for. It has been 3 days without service and no solution. If my Service Provider knows that there is problem with the “backbone” of my internet solution why not offer me something better or for that fact something that works at least. Why do I need to struggle so much with this

Please assist, help me please!! Offer something better please