MJ
Melana J
1 reviews | Active since May 2020
16 Oct 2020, 11:33
NO SERVICE
Home Connect doesn't even deserve one star. I am still waiting on someone to contact me with regards to my application (which has been approved over a week ago) and arrange delivery of my router and installation. The debit order is set up and everything - but I am not receiving my products / any service for that matter.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
16 Oct 2020, 12:28Good day Melana , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. We have escalated the matter for you. Our Operations Team will be in touch to rectify the matter
Home-Connect Team
Home-Connect Team
Home-Connect's reply16 Oct 2020, 12:28
Official
Good day Melana , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. We have escalated the matter for you. Our Operations Team will be in touch to rectify the matter
Home-Connect Team
Home-Connect Team
Home-Connect's replyOfficial
16 Oct 2020, 12:32Good day Melana , Our team has been trying to contact you on your cellphone with no success . Please kindly note that the unit you are currently staying had an existing order which was still activate . The previous tenants line will be cancelled tonight the 17th of October 2020 and we will activate you then .
Please kindly contact our offices *** as we are unable to reach you .
Home-Connect
Please kindly contact our offices *** as we are unable to reach you .
Home-Connect
Home-Connect's reply16 Oct 2020, 12:32
Official
Good day Melana , Our team has been trying to contact you on your cellphone with no success . Please kindly note that the unit you are currently staying had an existing order which was still activate . The previous tenants line will be cancelled tonight the 17th of October 2020 and we will activate you then .
Please kindly contact our offices *** as we are unable to reach you .
Home-Connect
Please kindly contact our offices *** as we are unable to reach you .
Home-Connect
MJ
Melana J's updateReviewer Update
19 Oct 2020, 10:53Thank you for quickly resolving the problem.
However - the process was still not pleasant. Please work on you customer services and please just hear what the client wants to happen before you just cancel accounts. In my case - I am living with my sister untill the end of the month when she will move out and everything needs to be in my name, we were told that the account cannot be transferred (which was incorrect advise to start with from Home-Connect) and I should open up a new account. We then do this and this resulted in my review above of not receiving service. They then call me on 16/10/2020 (during the two minutes I left my desk) and just decided to cancel my sisters account in the middle of the month (while we already paid for the full month).
I was assured by the Home-Connect team that my sister will be able to claim back the proportionate share of the months fee at the end of the month and I will be able to claim back my proportionate share to utilise my 30 days free at the end of the month - but all this extra admin could have been avoided if they just waited for me to get back at my desk and answer their call and actually hear what our problem is and what is supposed to happen with our accounts. Please spare us the headache next time!
We had no internet over the weekend as the support line kept us on hold for two hours on friday. This was only sorted out today (monday) 19/10/2020.
Thank you for the kind man on the support line helping out today, but up until we get our money back I will continue to be frustrated with Home-Connect's service during this process.
However - the process was still not pleasant. Please work on you customer services and please just hear what the client wants to happen before you just cancel accounts. In my case - I am living with my sister untill the end of the month when she will move out and everything needs to be in my name, we were told that the account cannot be transferred (which was incorrect advise to start with from Home-Connect) and I should open up a new account. We then do this and this resulted in my review above of not receiving service. They then call me on 16/10/2020 (during the two minutes I left my desk) and just decided to cancel my sisters account in the middle of the month (while we already paid for the full month).
I was assured by the Home-Connect team that my sister will be able to claim back the proportionate share of the months fee at the end of the month and I will be able to claim back my proportionate share to utilise my 30 days free at the end of the month - but all this extra admin could have been avoided if they just waited for me to get back at my desk and answer their call and actually hear what our problem is and what is supposed to happen with our accounts. Please spare us the headache next time!
We had no internet over the weekend as the support line kept us on hold for two hours on friday. This was only sorted out today (monday) 19/10/2020.
Thank you for the kind man on the support line helping out today, but up until we get our money back I will continue to be frustrated with Home-Connect's service during this process.
MJ
Melana J's update19 Oct 2020, 10:53
Reviewer Update
Thank you for quickly resolving the problem.
However - the process was still not pleasant. Please work on you customer services and please just hear what the client wants to happen before you just cancel accounts. In my case - I am living with my sister untill the end of the month when she will move out and everything needs to be in my name, we were told that the account cannot be transferred (which was incorrect advise to start with from Home-Connect) and I should open up a new account. We then do this and this resulted in my review above of not receiving service. They then call me on 16/10/2020 (during the two minutes I left my desk) and just decided to cancel my sisters account in the middle of the month (while we already paid for the full month).
I was assured by the Home-Connect team that my sister will be able to claim back the proportionate share of the months fee at the end of the month and I will be able to claim back my proportionate share to utilise my 30 days free at the end of the month - but all this extra admin could have been avoided if they just waited for me to get back at my desk and answer their call and actually hear what our problem is and what is supposed to happen with our accounts. Please spare us the headache next time!
We had no internet over the weekend as the support line kept us on hold for two hours on friday. This was only sorted out today (monday) 19/10/2020.
Thank you for the kind man on the support line helping out today, but up until we get our money back I will continue to be frustrated with Home-Connect's service during this process.
However - the process was still not pleasant. Please work on you customer services and please just hear what the client wants to happen before you just cancel accounts. In my case - I am living with my sister untill the end of the month when she will move out and everything needs to be in my name, we were told that the account cannot be transferred (which was incorrect advise to start with from Home-Connect) and I should open up a new account. We then do this and this resulted in my review above of not receiving service. They then call me on 16/10/2020 (during the two minutes I left my desk) and just decided to cancel my sisters account in the middle of the month (while we already paid for the full month).
I was assured by the Home-Connect team that my sister will be able to claim back the proportionate share of the months fee at the end of the month and I will be able to claim back my proportionate share to utilise my 30 days free at the end of the month - but all this extra admin could have been avoided if they just waited for me to get back at my desk and answer their call and actually hear what our problem is and what is supposed to happen with our accounts. Please spare us the headache next time!
We had no internet over the weekend as the support line kept us on hold for two hours on friday. This was only sorted out today (monday) 19/10/2020.
Thank you for the kind man on the support line helping out today, but up until we get our money back I will continue to be frustrated with Home-Connect's service during this process.