SG
Shaun G
1 reviews | Active since Feb 2013
16 May 2024, 07:05
No Server
I am getting increasingly frustrated with home connect, on the 14th they migrated to Afrihosts systems and since then I am being double NATted. I called them immediately and got through to a Team Leader Sthembiso, He assured me this has been escalated to his Line Manager and Afrihost to resolve and return my direct Public IP address.
Since then, I have tried to follow up twice with him via email and absolutely nothing, the issue has NOT been resolved, no one has given me feedback and I am losing business daily for hosted systems that my clients CANNOT access anymore due to their negligence!
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
16 May 2024, 07:08Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
Best regards,
Home-Connect's reply16 May 2024, 07:08
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
Best regards,
SG
Shaun G's updateReviewer Update
16 May 2024, 08:11So I got a call from Christina in the escalations department 15 minutes ago, I am not at home so we agreed she could call me back at 16h45. But now I see my Fiber services are gone completely!!! This was only supposed to happen at 16h45, now the few services I had running are completely gone!!! This is unacceptable Home-Connect!!!
SG
Shaun G's update16 May 2024, 08:11
Reviewer Update
So I got a call from Christina in the escalations department 15 minutes ago, I am not at home so we agreed she could call me back at 16h45. But now I see my Fiber services are gone completely!!! This was only supposed to happen at 16h45, now the few services I had running are completely gone!!! This is unacceptable Home-Connect!!!
SG
Shaun G's updateReviewer Update
16 May 2024, 17:03So I have spoken to no less than 4 technicians today.... Told each one of them, I will only be home at 16h45 to resolve this issue.... Guess what, 20 minutes later??? Not one phone call!!! I mean, come now Home-Connect!
SG
Shaun G's update16 May 2024, 17:03
Reviewer Update
So I have spoken to no less than 4 technicians today.... Told each one of them, I will only be home at 16h45 to resolve this issue.... Guess what, 20 minutes later??? Not one phone call!!! I mean, come now Home-Connect!
SG
Shaun G's updateReviewer Update
16 May 2024, 18:00So update time, Sibusiso finally called me.... To make my internet work I need to give them an L2TP vpn tunnel.... Firstly I am NOT going to give you access to my internal network..... Secondly establishing an L2TP tunnel destroys my IPsec tunnels to my other branches!!! Really home connect?! That is not a solution and I demand a phone call now from management to fix this!
SG
Shaun G's update16 May 2024, 18:00
Reviewer Update
So update time, Sibusiso finally called me.... To make my internet work I need to give them an L2TP vpn tunnel.... Firstly I am NOT going to give you access to my internal network..... Secondly establishing an L2TP tunnel destroys my IPsec tunnels to my other branches!!! Really home connect?! That is not a solution and I demand a phone call now from management to fix this!
Home-Connect's replyOfficial
17 May 2024, 08:54Hi Shaun, thank you for the feedback. Kindly note that will be in contact with you shortly to assist. thanks
Best regards,
Home-Connect's reply17 May 2024, 08:54
Official
Hi Shaun, thank you for the feedback. Kindly note that will be in contact with you shortly to assist. thanks
Best regards,
SG
Shaun G's updateReviewer Update
20 May 2024, 07:45So time for another update, it has been almost a week since my service was destroyed with the Migration, and low and behold, still no resolution.....
SG
Shaun G's update20 May 2024, 07:45
Reviewer Update
So time for another update, it has been almost a week since my service was destroyed with the Migration, and low and behold, still no resolution.....
SG
Shaun G's updateReviewer Update
27 May 2024, 10:07So update time, it is now the 27th of May, and the problem STILL HAS NOT been resolved. Their technical department calls me, and EVERY SINGLE TIME I have to explain, I am NOT at the house please call me back at 16h45.
Do I get a call back? No! I am beginning to lose all patience.
Do I get a call back? No! I am beginning to lose all patience.
SG
Shaun G's update27 May 2024, 10:07
Reviewer Update
So update time, it is now the 27th of May, and the problem STILL HAS NOT been resolved. Their technical department calls me, and EVERY SINGLE TIME I have to explain, I am NOT at the house please call me back at 16h45.
Do I get a call back? No! I am beginning to lose all patience.
Do I get a call back? No! I am beginning to lose all patience.