JB
Janice B
1 reviews | Active since Oct 2013
04 Feb 2023, 15:06
No satisfaction same problem days later
No internet for a few days now. Smses to say the problem is resolved to still be sitting with the same problem. Vumatel who is the fiber provider can't seem to fix the problem and keep saying it's fixed when clearly it's not. Who is going to refund all the data I have had to purchase? Who is going to explain to my daughters school that her work is not done cause she cannot access the information required?
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
04 Feb 2023, 15:25Thank you for your feedback, an agent will be in contact to assist.
Home-Connect's reply04 Feb 2023, 15:25
Official
Thank you for your feedback, an agent will be in contact to assist.
JB
Janice B's updateReviewer Update
04 Feb 2023, 15:57Even if a agent contacts me what difference will it make the problem remains unresolved. I have spoken to many agents and I am told the fiber provider needs to resolve the problem. How many days does it take?
JB
Janice B's update04 Feb 2023, 15:57
Reviewer Update
Even if a agent contacts me what difference will it make the problem remains unresolved. I have spoken to many agents and I am told the fiber provider needs to resolve the problem. How many days does it take?
Home-Connect's replyOfficial
04 Feb 2023, 15:58We understand your frustration. The agent will escalate the issue for resolution.
Home-Connect's reply04 Feb 2023, 15:58
Official
We understand your frustration. The agent will escalate the issue for resolution.
JB
Janice B's updateReviewer Update
04 Feb 2023, 16:25I have esculated the issue to the email address that was sent to me and the same response is given fiber provider. Perhaps home connect need to relook at the fiber provider if they are not able to provide a service. It's been days with the same issue and providing me with about 15mins of internet usage before it gives the same errors is pathetic. How am I supposed to run a business with 15mins of internet? I await feedback of the escalation and hopefully the issue to be resolved today still.
JB
Janice B's update04 Feb 2023, 16:25
Reviewer Update
I have esculated the issue to the email address that was sent to me and the same response is given fiber provider. Perhaps home connect need to relook at the fiber provider if they are not able to provide a service. It's been days with the same issue and providing me with about 15mins of internet usage before it gives the same errors is pathetic. How am I supposed to run a business with 15mins of internet? I await feedback of the escalation and hopefully the issue to be resolved today still.
JB
Janice B's updateReviewer Update
05 Feb 2023, 09:58And still no change still no internet. No contact from anyone. No update...no nothing.
JB
Janice B's update05 Feb 2023, 09:58
Reviewer Update
And still no change still no internet. No contact from anyone. No update...no nothing.