No Response to Support Queries or Application Updates

Item: Home-Connect
Rating: 3
Author: Stephen D

I app**** online, and had no issues with the initial application and approval process.

But now that my application has been approved I have heard nothing from Home-Connect. I called support asking for an update on status of my application and was told someone would contact me this week, and I still haven't heard anything.

I have logged 2 support tickets via the app and neither of these have been responded to.

I'm sure you can understand my frustration, I require internet access in order to work and being left in the dark as to when I will be online or what next steps are is compounding the issue.

Helpful (0)

Replies (2)

Home-Connect's replyOfficial

11 Mar 2021, 12:09

Good day Stephen. We do apologize for the inconvenience. We have escalated this issue for you and a consultant will be in contact with you to resolve your query.

Home-Connect's reply11 Mar 2021, 12:09

Official

Good day Stephen. We do apologize for the inconvenience. We have escalated this issue for you and a consultant will be in contact with you to resolve your query.

Stephen D's updateReviewer Update

11 Mar 2021, 12:59

Thank you for the quick responses. I will wait to hear from one of your consultants.

Stephen D's update11 Mar 2021, 12:59

Reviewer Update

Thank you for the quick responses. I will wait to hear from one of your consultants.