No response to open tickets speed 1/4 of what you pay for, 7 months waiting...

Stay away at all times, unless you are happy paying for services you do not provide, I have had to November calls open from April on not getting close to the speeds I paid for was on 200/200 line, the hardware they provide only support 100MB so clear disconnect from them there. When you want to cancel the call centre people are very clear on you need to give a calendar months notice, but cannot answer to what happens if you do not get the service you pay for. From a support side they are really bad, and expect you to log all calls on mobile app, that is quite difficult to do if their networks are down the whole time... So you need to log a call on the internet to say your internet is down? Not sure where the logic comes from, but its a great way of ensuring no calls can get logged correctly... Tickets closed without resolving the issue...