No responding to phone calls, no returning of messages.

Our internet went down at 8am, I could not reach Home-Connect by phone, so I chose the call back option, which never happened. I called back a few hours later, couldn't get through and this time chose the WhatsApp option, to which I also received no response. It is now after 5pm and I haven't been able to even log a case with these people, so who knows when this will be fixed. Very poor service.