No internet service -

really bad service received - it has been a week since my internet has been down, I reported the problem on Monday and since then till today no resolution. After speaking to numerous call center agents finally got someone to come to the home see that services is down yesterday, and still no resolution a promise made by Gerard that someone from Home-Connect and Vuma tell will attend today and try and resolve the problem but no call or appointments made for this action. I get told that they will call back and then no calls, I have to call everyday to try and get feedback, My kids are doing online school and this busy with exams. It cost me a fortune in Mobile data for them to be able to write and complete their exams and Home-Connect just tell me they understand. I NEED my services restored and I want feedback on the extra cost I had to incur for the mobile data purchased..