No internet poor communication

Title: Paid for Fibre but No Connection for 2 Weeks – No Resolution, Ignored by Team Leader

Complaint: I have been without internet for almost two weeks, yet I have paid my full monthly amount and received no service at all.

I have been a loyal customer since 2021 and have never experienced this level of poor service. I am the one who keeps calling, following up, and escalating, yet nothing has been resolved. It has now reached a point where the team leader assigned to my case is no longer responding to me. I have even taken out of my to go and fetch a new router that I was now told it’s working to get home to no network and them not even bothering on calling out a technician for their service

This is unacceptable. I am paying for a service that I am not receiving, and no one is taking accountability or providing clear communication or timelines.

I am requesting one of the following, effective immediately: 1. My line must be fully connected TODAY, or 2. My account must be cancelled immediately and a full refund issued for the period with no connection so that I can move to a more reliable service provider.

I expect urgent feedback and resolution. Continuing to charge a customer with no service and no communication is unfair and unprofessional.