No Internet, No Srevice, No comminication (other than me calling and emailing)

My experience started of great, they had the package I wanted. Their map showed it was active in my area, OpenServe 25down and 25up at R588 perfect as my wife is an online school teacher.

Send the application and boom I have been approved! Fantastic that was quick........

Then comes the wait.... nothing for 2 weeks so I call from Kayla (She is a shining star there) Apologies are given its between 2 weeks and 4 weeks....... week 4 arrives still nothing I follow up again! Boom installtion team is there......... from Vumatel...... Reminder I signed up with OpenServe....... im a bit lost but hey they had all the details.

Then they say a technician need to come and acitvate the OpenServe line as they cant do it.......ahhhhhh ok. Emialed Home-Connect again.... let them know. Send the photo of the little black box at the back....... get a call back frome Home-Connect who I had signed up with (thought that would be on record) so I say OpenServe...... they are stupmped but Vumatel installed im like yes? Im the customer I dont arrange the installation. They say they are going to investigate.

Get another call from a Sales person (why a sales person you ask). Sorry sir OpenServe does not service your complex, this after 4 plus weeks...... Im like OK so what does that mean. You have to sign up with Vumatel now..... im like ok do they have the same package at the same price........ No..... they have a 20down and 10up at R110 more....... im like wellllll thats not what I wanted or signed up for....... Sales person well thats all there is.

So to recap... wife teached on line.... need fast down and upload....... school started Tuesday.......

We are now at week 6 with me still trying to follow up and find out what is happening..... apparently theres and investigation as to why Vumatel installed and im not going through it again...... But not my issue.

So Dear Home-Connect...... I am cancelling what ever "package" or whatever because no one can tell me.......

If you want to contact me you have my email and my number,........ try using it..... it usually stops would be clients writing bad reviews.