TH
Tracey H
1 reviews | Active since Nov 2021
09 Feb 2024, 18:10
No internet, no communication - You pay to chase them to sort out the internet!
We have no internet yet again. There is no response on your whatsapp no number to call, you do not respond on Facebook or Email so what exactly are we supposed to do? We work from home and have had issues in July (numerous times), August, September, November, December and now again in February. No compensation for the work lost or extra data we have to buy every time you go down and clearly you are not sorting out the problem.
No warning of the internet going down! We have to whatsapp, Email, post on Facebook, send a message on Messenger and then give a bad review before we get any response!
Over 30 minutes spent on trying to contact you and rebooting the router - Still no internet and still no response!
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
09 Feb 2024, 18:42Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply09 Feb 2024, 18:42
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
TH
Tracey H's updateReviewer Update
09 Feb 2024, 19:00Disgusting. Just had a call from your service agent only AFTER my Hello Peter post was up for a few minutes because we had no response to whatspp or Email or Facebook or Messenger and you dont provide a contact number to call! He tried to blame Frog Foot for the issue, but all the neighbours who have a different service provider like Wiber, Mweb etc who are all with Frog Foot are not down at all. This is yet again a Home-Connect issue. I have lost an hour of work and the internet is still down.
Get this sorted!
Get this sorted!
TH
Tracey H's update09 Feb 2024, 19:00
Reviewer Update
Disgusting. Just had a call from your service agent only AFTER my Hello Peter post was up for a few minutes because we had no response to whatspp or Email or Facebook or Messenger and you dont provide a contact number to call! He tried to blame Frog Foot for the issue, but all the neighbours who have a different service provider like Wiber, Mweb etc who are all with Frog Foot are not down at all. This is yet again a Home-Connect issue. I have lost an hour of work and the internet is still down.
Get this sorted!
Get this sorted!
TH
Tracey H's updateReviewer Update
09 Feb 2024, 19:01Oh and your service agent said he would send us an Email - still waiting. He also said he cant confirm when he will be calling us back and your office and your operating hours for your poor example of customer support ends at 8pm
TH
Tracey H's update09 Feb 2024, 19:01
Reviewer Update
Oh and your service agent said he would send us an Email - still waiting. He also said he cant confirm when he will be calling us back and your office and your operating hours for your poor example of customer support ends at 8pm